Frequently Asked Questions

Do I have to have completed all the online learning prior to attending the practical?

The assessment for the course is on day 4, if you haven’t finished the learning prior to this you have the option to attend an alternative assessment to do the theory.

How fit do I have to be to attend?

You could walk up to 6 miles throughout the 2 days interspersed with practical drills & classroom learning so if you are regularly out walking you should be fine!

I have experience and qualifications that I think would exempt me from the online learning

Please contact us so that we can get a better understanding of your qualifications and can devise a personal learning plan for you.

What happens if I can't attend as I fall ill?

If you are unwell and provide us with a doctors letter we are happy to transfer you to another course for no charge.

Will I be given a list of what to bring with me?

We provide you with a timetable and clear guidance on what you need to bring with you. The key is comfort and waterproof clothes so you can get the best out of the training whatever the weather does!

I don't like online studying is there a paper based option?

We can provide the whole course paper based for no additional charge or you can have the online and purchase a manual at an additional cost.

What happens if I don't pass?

If for any reason you don’t pass you will be given feedback, have a call from the tutor to answer any questions and can then reattend an assessment day, you only have to redo any elements you haven’t passed.

Do you have local accommodation recommendations?

We have a list of places locally – check out the venue pages for more info.

I have a disability, can this be taken into account?

As a YMCA centre we have procedures in place to ensure all candidates get access to any special measures they are entitled to if you put a disability on your booking form a tutor will be in touch to talk through your requirements. Alternatively if you would rather do this first let us know and we can arrange a call for you.

What happens if I need to change course dates?

If you need to move to a different course you would need to pay a transfer fee if short notice (booking terms available).